Terms & Conditions

Last updated: 4 November 2026

1. About these terms

These terms apply when you book the Savor Transform 10-Day Program or a meal plan with Savor of Life (“Savor”, “we”, “us”), Savor Restaurant, 38G, Jalan 28/70a, Desa Sri Hartamas, 50480 Kuala Lumpur. By booking, you agree to these terms and acknowledge our Privacy Policy. Nothing in these terms affects your rights under the Consumer Protection Act 1999.

2. Our packages

Savor Transform Program: 10 days (RM1,099 per person)

A blood test before the program and a consultation with a doctor or dietitian to review it; 20 plant-based meals (lunch and dinner) over ten weekdays, in one delivery each weekday; delivery is included; free access to the Savor Masterclass online course; and a follow-up blood test on the second weekend with a post-program consultation, as described on our website at the time you book. After account activation, customers choose Morning or Evening delivery times for individual meals in Savor My Programme.

Meal plans

Meal plans for plant-based lunch and dinner, delivered Monday to Friday. Plans: Starter Plan, 5 meals at RM25 per meal (RM125, once per customer); 10 meals at RM24.50 per meal (RM245); 20 meals at RM24 per meal (RM480); 40 meals at RM23 per meal (RM920). Customers may combine one or more plans in an order; the selected package prices and meal quantities are added together. Meal plans don’t include blood tests, consultations or the Masterclass.

5-meal trial

New customers can order a 5-meal trial once. It is limited to one per customer, and we may decline repeat trial orders.

Menus

Our menus rotate, and dishes may occasionally change because of ingredient availability. When that happens, we’ll replace the dish with one of similar nutritional value.

3. Booking and payment

• Programs and meal plans start on selected Mondays, shown on our website.
• Staff manually prepare customer records, paid meal plans and meal balances during Friday preparation. Payment alone does not add meals to your account. The team sends a manual reminder to log in and choose meals in your customer account.
• You can pay by bank transfer or e-wallet. Your booking is confirmed once our team has received and verified your payment, and we’ll confirm your start date with you.
• Prices are in Malaysian Ringgit (RM). The Savor Transform Program price includes its ten weekday deliveries. Meal plan prices don’t include delivery; our team confirms coverage, the delivery fee and your total before you pay.
• Places on each start date may be limited. If your chosen date is full, we’ll offer you the next available date or a full refund.

4. Delivery

• We deliver Monday to Friday, with no weekend or public holiday deliveries unless we tell you otherwise. Delivery times are shown on our website and confirmed when you book.
• Our team checks your delivery location and confirms coverage before payment. Provide your full address with postcode or a Google Maps link so we can confirm the location and quote.
• For meal plans, choose 1–5 meals per delivery at checkout. The number of delivery trips is calculated from the meals in your plan and meal quantity per delivery; the delivery fee is estimated from your address and trip count. Our team confirms coverage and the exact fee before you pay. Delivery is included in the Savor Transform Program.
• We make at most one delivery per day. After account activation, customers choose Morning or Evening delivery times for individual meals in Savor My Programme. A trip may contain several meals, whether multiple portions of the same dish or a mix of dishes. Our team confirms the exact time window with you.
• If you later request more trips than you prepaid, we’ll quote the additional delivery charge. Your trip arrangement changes only after you agree to the quote and our team verifies the top-up payment.
• The delivery address is fixed for each package once payment is made, and can’t be changed for that package. To have meals delivered to a different address, you’ll need to buy a new package; the new address applies to that new package only.
• Please make sure your delivery location and phone number are correct, and that someone can receive the meals or a safe drop-off point is arranged. The location field accepts either an address with postcode or a Google Maps link; both are not required.
• Keep meals refrigerated and follow the preparation instructions. Meals left unrefrigerated for long periods may not be safe to eat.
• If a delivery is missed because of an incorrect address or because no one was available, we may not be able to redeliver or refund those meals. If we miss or delay a delivery, we’ll replace the meals or refund them.

5. Changes, cancellations and refunds

• Changing your start date: tell us at least 3 working days before your programme starts and we’ll move you to another available start date at no charge.
• Cancelling before you start: if you cancel at least 3 working days before your start date, we’ll refund your payment in full.
• Late cancellations: if you cancel less than 3 working days before your start date, we may have already bought ingredients for you. We’ll offer to move you to a later start date instead of a refund.
• After you’ve started: programmes can’t be refunded once deliveries have begun. If you need to pause for a medical reason, talk to us and we’ll do our best to help.
• Problems with a meal: if a meal is missing, damaged or not as described, tell us the same day with a photo. We’ll replace or refund it.
• Approved refunds are paid back to your original payment method within 14 working days.

6. Health, allergies and food safety

• Savor Transform supports healthier eating habits. It isn’t medical advice, diagnosis or treatment, and it doesn’t replace care from your doctor.
• If you have a medical condition, are pregnant or take medication, speak with your doctor before making significant changes to your diet, and keep taking any prescribed medication.
• Tell us about all allergies and intolerances before your programme starts. We check your meals against the allergens you tell us about. However, our kitchen handles ingredients including peanuts, tree nuts, soy, sesame and wheat, so we can’t guarantee any meal is completely free from traces of allergens.
• Ingredient and allergen details on our website and in My Programme are provided for guidance. Where a dish is marked as still being confirmed, please check with our team before eating it if you have an allergy.

7. Results

Any results we share come from previous participants. Results vary from person to person and depend on your health, habits and how closely you follow the programme. We don’t promise specific results.

8. My Programme and your account

• You log in to My Programme with a one-time link sent to your email. Please keep access to your email private.
• My Programme is provided to help you follow your meals and share feedback. We aim to keep it available but can’t guarantee it will always be uninterrupted.

9. Feedback and reviews

When you rate or comment on a dish, you allow us to use that feedback to improve our menu. We’ll only publish your name, photo or words as a testimonial with your permission.

10. Our responsibility to you

We prepare and deliver your meals with reasonable care and skill. We aren’t responsible for losses we couldn’t reasonably have foreseen, or for delays caused by events outside our control, such as severe weather or road closures. In those cases we’ll contact you to rearrange delivery. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence.

11. Governing law

These terms are governed by the laws of Malaysia. We’ll always try to resolve any concern with you directly first. You may also contact the Tribunal for Consumer Claims Malaysia.

12. Contact us